 LOW-COST airlines have come under fire for failing in their duty of care to disabled passengers.
Numerous complaints have been received by the Spanish Committee of Representatives of Disabled Persons (CERMI) from travellers who have difficulties with movement, sight or hearing, pushing them to call for an investigation by the European Commission into whether budget flight companies comply with the relevant directives.
The offending airlines have not been named, but CERMI stresses that according to EU rules, they are all obliged to assist disabled persons in embarking, disembarking and all other activities without discrimination of any description.
According to CERMI, there have been 'proven incidences of discrimination' and 'unsatisfactory treatment' of passengers with mobility problems, and the French authorities have recently fined a cheap flight company over one such case.
|
