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Widow spends 56 hours on premium-rate phone line 'to get her son a job', and receives €1,400 bill
thinkSPAIN , Thursday, March 17, 2016

A PENSIONER in Murcia spent 56 hours on the phone to a premium-rate number because she thought she would be able to get a job for her son.

The 68-year-old widow had seen a helpline number flash up on the TV, and she kept on hold for over two full days keeping herself awake with endless cups of coffee and Coca-Cola.

According to the caller, she had been watching a television programme which talked about long-term unemployment and ended with, “call us and we'll help.”

Her son, 36, has been unable to find a job despite every effort and is extremely depressed as a result, and has to live with his mum who only receives a widow's pension.

This is not enough to cover essential household bills, and she thought the TV helpline would 'get a job for her son'.

Despite trying for a full 56 hours, she did not get through and started to suspect it may be a fraud.

Her fears were confirmed when she received a phone bill for €1,400.

She went to Thader Consumo, a consumer attention office, who report that the pensioner had 'no idea' what a premium-rate number was.

They explained these numbers are required by law to inform the caller of the price per minute, but she did not remember hearing this.

Thader Consumo contacted the telephone company and managed to get a substantial reduction in the bill, and arrange for the woman to pay the surplus in instalments.



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