CS German-Digital Health & Wellness Smart Devices - Barcelona city
CS German-Digital Health & Wellness Smart Devices - Barcelona city
Features
- Where:
Barcelona city
- Job Type:
Employee - Permanent
- Job Status:
Full-time
- Salary:
23,000€
- Work Location:
Office/On-site
- English:
Advanced
- Spanish:
None
Advertiser Note:
I am advertising the job vacancy for a client or third party
Description
As a Customer Support Agent you will provide a superior customer experience in German
Diagnostics: Solve complex technical enquiries for all products.
Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.
Skills:
Have experience in the customer service industry and ideally a contact centre environment.
A fluent level of German (spoken and written) plus an advanced level of English.
To be well organised and able to prioritise your workload.
To be a natural team player
Benefits:
Full-time contract (39hours/week)
Permanent contract (with 1 month probation period)
24 holidays per year
We can offer two types of schedules as follows:
Monday & Tuesday - 8 am – 6:30 pm
Wednesday & Thursday Between 9:00/9:30 am – 18:00/18:30 pm
Friday WFH – Rotating schedule 09:00-17:00 / or 10:30-18:30
Or standard schedule
Monday to Thursday 9:00/9:30 am – 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm.
Apply for this Job
Features
- Where:
Barcelona city - Job Type:
Employee - Permanent - Job Status:
Full-time - Salary:
23,000€
- Work Location:
Office/On-site - English:
Advanced - Spanish:
None
Advertiser Note:
I am advertising the job vacancy for a client or third party
Description
As a Customer Support Agent you will provide a superior customer experience in German
Diagnostics: Solve complex technical enquiries for all products.
Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.
Skills:
Have experience in the customer service industry and ideally a contact centre environment.
A fluent level of German (spoken and written) plus an advanced level of English.
To be well organised and able to prioritise your workload.
To be a natural team player
Benefits:
Full-time contract (39hours/week)
Permanent contract (with 1 month probation period)
24 holidays per year
We can offer two types of schedules as follows:
Monday & Tuesday - 8 am – 6:30 pm
Wednesday & Thursday Between 9:00/9:30 am – 18:00/18:30 pm
Friday WFH – Rotating schedule 09:00-17:00 / or 10:30-18:30
Or standard schedule
Monday to Thursday 9:00/9:30 am – 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm.
Apply for this Job
