Customer Service Agents - German - Smart Devices - Valencia city
Customer Service Agents - German - Smart Devices - Valencia city
Features
- Where:
Valencia city
- Job Type:
Employee - Permanent
- Job Status:
Full-time
- Salary:
23,000€
- Work Location:
Office/On-site
- English:
Advanced
- Spanish:
None
Advertiser Note:
I am advertising the job vacancy for a client or third party
Description
Hybrid: 3 days office - 2 days remote
Tasks:
Diagnostics: Solve complex technical enquiries for all products within the product range.
Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.
Requirements
· Have experience in the customer service industry and ideally a contact centre environment.
· A fluent level of German (spoken and written) plus an advanced level of English.
· To be well organised and able to prioritise your workload.
· To be a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
· To love giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.
Benefits
· Full-time contract (39hours/week)
· Permanent contract (with 1 month probation period)
· 24 holidays per year
· We can offer two types of schedules as follows:
Monday & Tuesday - 8 am – 6:30 pm
Wednesday & Thursday Between 9:00/9:30 am – 18:00/18:30 pm
Friday WFH – Rotating schedule 09:00-17:00 / or 10:30-18:30
Or standard schedule:
Monday to Thursday 9:00/9:30 am – 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm
Apply for this Job
Features
- Where:
Valencia city - Job Type:
Employee - Permanent - Job Status:
Full-time - Salary:
23,000€
- Work Location:
Office/On-site - English:
Advanced - Spanish:
None
Advertiser Note:
I am advertising the job vacancy for a client or third party
Description
Hybrid: 3 days office - 2 days remote
Tasks:
Diagnostics: Solve complex technical enquiries for all products within the product range.
Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.
Requirements
· Have experience in the customer service industry and ideally a contact centre environment.
· A fluent level of German (spoken and written) plus an advanced level of English.
· To be well organised and able to prioritise your workload.
· To be a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
· To love giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.
Benefits
· Full-time contract (39hours/week)
· Permanent contract (with 1 month probation period)
· 24 holidays per year
· We can offer two types of schedules as follows:
Monday & Tuesday - 8 am – 6:30 pm
Wednesday & Thursday Between 9:00/9:30 am – 18:00/18:30 pm
Friday WFH – Rotating schedule 09:00-17:00 / or 10:30-18:30
Or standard schedule:
Monday to Thursday 9:00/9:30 am – 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm
Apply for this Job
