Customer Rep - Fashion (Spanish + Eng or French) - Barcelona city

Customer Rep - Fashion (Spanish + Eng or French) - Barcelona city

Features

  • Where: Barcelona city Map
  • Job Type: Employee - Permanent
  • Job Status: Part-time
  • Languages:
    Spanish
    English
  • Study Level: Not applicable

Description

Salary for 39 hours: 16.732,21 Euros gross/year + up to 1.200 Euros gross/year
Start Date: immediate

Are you interested in Fashion?

We are looking for a Customer Service Advisor for a leading Fashion Brand.

Main tasks
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We offer:
- Full-time position: 39 hours/week and Obra y Servicio contract
- Salary for 39 hours: 16.732,21 Euros gross/year + up to 1.200 Euros gross/year
- Schedule for 39 hours: Rotating Shifts from Monday to Friday from 09 to 19.

Requirements:
- Native Spanish and advanced English or advanced French
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Ability to work under pressure in a pressurized environment.
- Very good communication skills.
- Ability to work in a team.
- Logical approach to problem solving.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.

Apply for this Job

You need to Sign In to apply for a Job
Advertisement
Advertisement
Advertisement
  1. Spain
  2. Catalonia
  3. Barcelona province
  4. Costa Maresme
  5. Barcelona city
  6. Customer Rep - Fashion (Spanish + Eng or French)
Sign up
or
Sign in/Register
or
Forgot your password?
Subscribe to our Newsletter

Telecommunications jobs in Spain

Advertisement