Aparthotel & Property Operations Manager - Marbella, Málaga

Description

We are looking for a hands-on Aparthotel & Property Operations Manager to oversee our hospitality and property operations in the Marbella / Estepona area.

The main focus is our aparthotel: ensuring smooth daily operations, improving occupancy and maintaining a high-quality guest experience. The role also includes light coordination of a small portfolio of long-term rental apartments and commercial properties.
This is a practical, on-site management role for a proactive and reliable professional who enjoys working closely with guests, the local team, vendors and owners, while keeping operations structured and efficient.

Key Responsibilities
- Aparthotel Operations: Oversee daily operations, guest communication, check-ins/check-outs and issue resolution.
- Occupancy Growth: Optimize Booking.com, Airbnb, availability and direct/local booking opportunities.
- Cloudbeds Management: Keep reservations, payments, guest details and availability accurate and up to date.
- Team Coordination: Coordinate Front Desk, Housekeeping and maintenance support to ensure smooth daily operations.
- SOP Compliance: Implement and monitor SOPs, service standards and checklists provided by head office.
- Property Coordination: Support light operational coordination of long-term rental apartments and commercial properties.
- Maintenance, Quality & Cost Control: Follow up on repairs, monitor related costs, compare vendor options and look for cost-effective solutions, while ensuring all properties remain clean, ready and well maintained within agreed budget guidelines.
- Local Partners & Vendors: Maintain relationships with agencies, service providers and maintenance partners.
- Head office Reporting: Provide clear updates on occupancy, guest feedback, maintenance and improvement opportunities.

Requirements
- Fluent Spanish and English, preferable with international experience
- 5+ years of experience in hotel, aparthotel, serviced apartment or short-term rental operations is preferred; minimum 3+ years of relevant experience required.
- Experience with Booking.com and/or Airbnb.
- Hands-on, reliable and able to manage daily operations independently, making practical decisions within agreed responsibilities.
- Strong guest service, communication and problem-solving skills.
- Ability to coordinate a small local team, vendors and maintenance providers.
- Cloudbeds, pricing/revenue experience and local Costa del Sol network will be considered an advantage.
- Willing to be reachable for urgent operational matters when required.

Success in This Role Will Be Measured By
- Improved aparthotel occupancy and booking performance.
- Smooth daily operations and reliable team coordination.
- Strong guest satisfaction and positive online reviews.
- Consistent implementation of company SOPs and service standards.
- Well-maintained apartments and commercial properties managed with sensible cost control.
- Clear communication with head office, guests, tenants, team members and vendors.
- More structured, efficient and manageable local operations.

What We Offer
- Salary: 2,000 EUR net per month.
- A performance-based bonus structure may be discussed after an initial period, based on meaningful occupancy growth, guest satisfaction and agreed operational performance targets.
- Long-term, stable position.
- Manageable property portfolio with the aparthotel as the main focus.
- Direct communication with the head office.
- Real responsibility and freedom to improve local operations.
- Opportunity to grow occupancy and structure a high-potential aparthotel in the Costa del Sol area.

Ideal Candidate
The ideal candidate is a practical hospitality professional who enjoys being on-site, solving problems and taking ownership of daily operations. You are comfortable coordinating people, vendors and property-related tasks, while keeping service quality, efficiency and guest satisfaction at a high standard

If this sounds like a good fit, please send your CV and a short motivation letter.