National online security helpline launched: 017

The three-digit number is also for reporting internet fraud, phishing, hack attacks or dodgy websites of any description.

It can even be used just to ask questions and advice about security for computers, phones, tablets or any other internet-based device, says the ministry for business and the economy.

The number, 017, is based upon the format used for the domestic and gender violence helpline, 016 – which does not show up on an itemised bill – and the emergency services number 112, which is the same as in most other countries across the European continent.

In practice, the 017 line merely replaces the nine-digit number formerly used to contact the National Cyber Safety Institute, INCIBE, in order to make it easier to remember.

The main purposes of the helpline, according to the announcement in the government's daily bulletin, are for seeking methods and tools for protecting data, inquiring about safety of WiFi connections and networks, configuration of privacy in internet services and devices and digital identity protection, identifying different types of online fraud, advising users who have been affected, virus, malware and spyware infections, and to clarify concerns or doubts about content which may or may not be dangerous or inappropriate for children.

Parents, teachers and children themselves can call the number to report online bullying and, in the case of the first two groups, request information about parental controls on devices and check whether their kids' screen use is excessive – for example, the World Health Organisation (WHO) recommends children aged two and under do not use screens.

The free nine-digit INCIBE number, 900 116 117, remains operative and the same call centre is reached by dialling this as by dialling 017.

In use 365 days a year, the line is open from 09.00 to 21.00 mainland Spain time (08.00 to 20.00 in the Canary Islands).