Mijas town council launches new interactive app for residents

The new launch was announced by the mayor, Josele González, along with the Councillor for New Communication Technologies, Nicolás Cruz, who stressed that "this tool will mean a change when it comes to interacting with the residents of the municipality who want to be involved in improving our environment and at the same time collaborating with the government team when it comes to realising street-level demands."

"For us, citizen participation is a fundamental axis in this new stage of government", he added, explaining that the new service will enable public spaces to be managed and maintained in a transversal way, integrating municipal technicians, managers, service companies and residents, thus creating a multidirectional communication channel, which facilitates a transparent and positive relationship between a town and its residents. 

Cruz went on to extoll "the virtues" of the new mobile application. "Through this application, residents can inform the council of any event or incident that may require council intervention or further management," he said, adding that it was "a useful, intuitive and easily accessible means of involving the residents in the town's upkeep". 

It also provides information on expenditure and effort made by the council in all of the work undertaken and helps improve decision-making and the efficiency of future contracts. 

The councillor also stressed the need for residents to register their complaints or requests through this platform, rather than via social networks, in order to speed up the process. In this regard, he added that "we want to ask the people of Mijas to send us their comments through this tool and not through social networks, which is not an official means of communication with the different departments of the town council." 

The new platform, which has been used effectively and efficiently for more than ten years in many other towns in Spain, "allows us to know the real state of incidents detected by technicians, residents or companies, as well as the history or information necessary to manage them", explained Antonio de Toro, director of the Málaga company that owns the Gecor system. 

Finally, the council highlighted the fact that the greatest benefit of using Gecor is in reducing response times, reaching 80% of incidents with immediate actions. It also brings financial benefits by eliminating bureaucracy and facilitating communication.

Residents of Mijas who have been using Línea Verde should now switch to Gecor, available for immediate download on iOS and Android systems.

Photo: Mijas, Málaga